Everything merchants ask before and after they start with HaatBot AI.
Getting started
What is HaatBot AI?
HaatBot AI is an AI sales agent for Facebook Page, Instagram and WhatsApp sellers in Bangladesh. It answers customers in Bangla, English and Banglish, takes the order and books the Steadfast parcel, day and night.
How do I start?
Sign up, connect your Facebook Page, add your products and set your delivery charges. The setup guide walks through every step.
Do I need a website?
No. HaatBot AI works inside Messenger, Instagram and WhatsApp, and its mini-store opens inside Messenger.
What can I sell with it?
Any lawful product with a price. Sizes and colours are optional, so it suits clothing, cosmetics, gadgets and more.
Channels
Which channels does it answer?
Facebook Messenger, Instagram Direct and WhatsApp, all from one dashboard.
Do I need the WhatsApp Business API?
No. You link WhatsApp by scanning a QR code, the same way you open WhatsApp Web.
Can it reply to comments?
Yes, on Facebook Page posts. It replies publicly to buying comments like “dam koto?” and sends the details by private message. Instagram comments are not automated yet.
The AI's answers
Will it quote wrong prices?
It answers from your catalog: the prices, sizes, colours and stock you set. When it cannot answer, it hands the chat to you.
Does it understand photos and voice notes?
Yes. It matches product photos and screenshots to your catalog and listens to voice notes before replying.
Can I reply to a customer myself?
Yes. Take over any chat from the inbox and the agent pauses for that customer until you hand it back.
Orders and courier
Which courier does it book?
Steadfast, automatically or in one click, using your own Steadfast account. Other couriers are not supported yet.
How does it help with fake orders?
Each order shows the phone number's delivery history: how many parcels were delivered or cancelled before. You decide before shipping.
How is the delivery charge set?
You set the Inside Dhaka and Outside Dhaka charges, and the agent adds the right one to each order.
Pricing and billing
How much does HaatBot AI cost?
There is no monthly fee. You buy prepaid credits, one per AI reply: Starter is ৳250 for 1,000 replies and Pro is ৳1,400 for 7,500. Every new account gets 50 free replies.
How do I pay?
Instantly with bKash, Nagad or Rocket through UddoktaPay, or send money by bKash and submit the Transaction ID.
What happens when my credits run out?
The agent stops replying and new chats wait for you in the inbox. Recharge and it starts again.
Am I charged when a reply fails?
No. If an AI reply cannot be sent, its credit goes back to your balance.
Can I get a refund?
Payments charged in error are refunded. The refund policy explains when and how to ask.
Privacy and data
Is my shop's data safe?
Each workspace is kept separate, so other merchants never see your products, chats or orders. Incoming messages are verified before use.
How do I delete my data?
Disconnect your channels in the dashboard and email us from your account email. The data deletion page lists every step.